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Terms and condition



ZAHIR FOOD – TERMS & CONDITIONS & COOKIES POLICY

Last Updated: 01/06/2025

Welcome to ZahirFood.com! These Terms and Conditions govern your access to and use of our website in accordance with applicable laws and regulations of the European Union (EU). By continuing to use our site, you agree to comply with the terms outlined below. Please read them carefully.

1. Definitions

  • "Zahir Food" refers to the website, services, and platform operated by Zahir Food.

  • "User" means any individual or entity using the Zahir Food website.

  • "Restaurant Partner" refers to food vendors registered on our platform.

  • "Services" include food ordering, restaurant listings, and related features offered through the Zahir Food platform.

2. User Accounts & Eligibility

  • Users must be 18 years or older to register or use our services.

  • You are responsible for keeping your account credentials secure.

  • Providing false information or engaging in misuse of the platform may lead to suspension or termination of your account.

3. Ordering & Payments

  • All confirmed orders are final and binding.

  • Payments are accepted via credit/debit cards, e-wallets, or other approved methods.

  • All prices shown include VAT and any applicable fees, unless otherwise specified.

4. Cancellations & Refunds

  • Orders can only be cancelled within a limited window before preparation begins.

  • Refunds are issued in line with our Refund Policy and EU consumer protection laws.

  • If an order cannot be delivered due to unforeseen events, users may be entitled to a refund or store credit.

5. Delivery & Liability

  • Delivery times are estimates and may vary due to traffic or external conditions.

  • Zahir Food is not liable for delays beyond our control.

  • Users must inspect food upon delivery and report any issues within a reasonable timeframe.

6. User Conduct

  • Users are prohibited from engaging in fraudulent, abusive, or unlawful activity on our platform.

  • Disrespectful or harmful behavior toward restaurant partners, staff, or other users will result in account suspension or removal.

7. Data Protection & Privacy

  • Zahir Food complies with the General Data Protection Regulation (GDPR).

  • Personal data is collected and processed according to our Privacy Policy.

  • Users have the right to access, correct, or delete their personal information.

8. Intellectual Property

  • All website content, logos, and trademarks are owned by Zahir Food or its licensors.

  • No content may be copied, distributed, or reused without prior written consent.

9. Account Suspension & Termination

  • We reserve the right to suspend or terminate accounts that breach these Terms & Conditions.

  • Users may request account deletion at any time by contacting Customer Support.

10. Limitation of Liability

  • Zahir Food shall not be liable for indirect, incidental, or consequential damages related to the use of our website or services.

  • Our total liability is limited to the maximum extent permitted by applicable law.

11. Governing Law & Dispute Resolution

  • These Terms are governed by EU law and the law of the country in which we operate.

  • Disputes will first be addressed through negotiation or mediation. If unresolved, they will be subject to the jurisdiction of the appropriate courts.

12. Cookies Policy

Last Updated: 1/06/2025

Zahir Food uses cookies and similar technologies to improve your browsing experience, enhance website performance, and deliver tailored content and ads. This policy explains how we use cookies and how you can manage them.

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help us recognize your device and remember your preferences.

Types of Cookies We Use

  • Essential Cookies – Required for core functionality such as login, security, and order processing.

  • Performance & Analytics Cookies – Help us analyze site usage and improve performance (e.g., Google Analytics).

  • Functional Cookies – Save your preferences like language and address for a personalized experience.

  • Marketing & Advertising Cookies – Used for personalized advertising and tracking browsing behavior.

Why We Use Cookies

We use cookies to:

  • Ensure smooth website and app functionality

  • Securely store login credentials and user preferences

  • Analyze usage patterns to optimize site performance

  • Offer personalized promotions and ads

  • Prevent fraud and enhance platform security

Third-Party Cookies

Some cookies may be set by third-party services, such as:

  • Google Analytics (visitor analytics)

  • Facebook Pixel (targeted advertising and retargeting)

  • Payment Providers (secure transaction processing)

These cookies are governed by their respective privacy policies.

Managing & Disabling Cookies

You have the right to manage your cookie preferences. You can:

  • Adjust browser settings to reject or delete cookies

  • Use our cookie consent tool to customize preferences

  • Clear cookies through your browser history

Note: Disabling cookies may limit certain features such as login access and order completion.

Policy Updates

We may update this Cookies Policy periodically. Changes will be published on this page with the revised "Last Updated" date. Continued use of our services implies acceptance of the revised terms.

Contact Us

For support, please contact:

📧 Customer Support: [email protected]
📧 Data Protection Officer: [email protected]

Thank you for choosing Zahir Food!