ZAHIR FOOD – PRIVACY POLICY
Effective Date: June 1, 2025
At Zahir Food, your privacy matters. We are committed to safeguarding your personal data and ensuring transparency about how we collect, use, and share your information when you use our website (ZahirFood.com) or mobile application.
We may collect and process the following categories of personal data:
Account Information: Name, email address, phone number, delivery address, and password.
Payment Information: Payment method details (processed securely via trusted third-party payment providers).
Order Details: Purchase history, food preferences, and interactions with restaurants.
Technical Data: IP address, device type, browser type, operating system, and usage logs.
Location Data: Your approximate or exact location (only if you grant permission).
Communication Data: Feedback, customer support inquiries, and any messages exchanged with us.
We use your personal data to:
Deliver and enhance our food ordering and delivery services.
Process payments and manage secure transactions.
Send order updates, confirmations, and customer support responses.
Personalize your experience and recommend restaurants based on your preferences.
Ensure platform security, detect fraud, and enforce our terms and policies.
Fulfill legal and regulatory obligations.
Your data may be shared with the following trusted parties:
Restaurant Partners: To prepare and fulfill your orders.
Delivery Personnel/Partners: To deliver your orders to your specified address.
Payment Providers: For secure payment processing.
Service Providers: For cloud hosting, analytics, technical support, and other operational purposes.
Authorities: When legally required or in response to valid requests to protect safety and legal rights.
We do not sell your personal data.
We implement strong security measures to protect your personal data:
Secure data transmission via SSL/TLS encryption.
Payment data stored securely through certified third-party payment platforms.
Strict access controls to prevent unauthorized handling.
Regular security audits and updates to protect against vulnerabilities.
If you are located in the European Union, you have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of any inaccurate or incomplete data.
Deletion: Request erasure of your data under certain circumstances.
Restriction: Request limited use of your data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to the processing of your data, including for direct marketing.
To exercise any of these rights, please contact us at:
📧 [email protected]
We retain your data only as long as necessary to provide our services and meet legal requirements. Inactive accounts may be anonymized or deleted after a period of inactivity.
We use cookies and similar technologies to:
Enhance your browsing experience.
Understand usage patterns.
Provide personalized content and offers.
You can manage your cookie preferences through your browser settings at any time.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will revise the “Effective Date” at the top. Continued use of our services after changes are published means you accept the revised policy.
For questions or concerns about this Privacy Policy, or to exercise your privacy rights, please contact our Data Protection Officer (DPO):
📧 [email protected]
Thank you for trusting Zahir Food. We’re committed to protecting your data and providing a secure, personalized food delivery experience. 🍽️
